Privacy Policy
True Leaf Solutions LLC
Effective Date: October 15, 2026
Last Updated: October 15, 2026
True Leaf Solutions LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, use our Android or iOS mobile applications (collectively, the “Apps”), or communicate with us through our services.
Our website provides informational content, store information, and contact forms. Our mobile applications, including True Leaf Dispo, provide features such as account management, loyalty rewards, personalized offers, referrals, promotional communications, push notifications, and store information, where available.
Our Apps do not complete cannabis sales or process cannabis purchases within the Apps.
The information collected depends on the features you use, the permissions you grant, and the services integrated into our website and Apps.
1. INFORMATION WE COLLECT
The information we collect depends on how you interact with our website and Apps.
A. Information Collected Through Our Website
Depending on the forms and features available, we may collect:
Contact Information: Name, email address, and phone number.
Form Submissions: Messages, questions, feedback, and other information you voluntarily provide.
Technical Information: IP address, browser type, device type, operating system, and server logs, where collected.
Website Usage Information: Information about how you interact with our website, where cookies or similar technologies are enabled.
Submitting information through a website form is voluntary, although certain information may be necessary for us to respond to your inquiry.
Our website does not provide customer accounts or process payments unless a particular feature explicitly offers that functionality.
B. Information Collected Through Our Android and iOS Apps
Depending on the features you use and the services integrated into our Apps, we may collect:
Account Information: Name, email address, phone number, account identifiers, and account preferences, where provided.
Loyalty Information: Membership details, rewards points, redemptions, referrals, and participation history.
Promotional Information: Preferences and interactions relating to personalized offers, promotional messages, and in-app communications.
Device and App Information: Device type, operating system version, App version, device or other identifiers, and diagnostic information, where collected.
Usage Information: Interactions with App features, where collected.
Communications: Information you provide when contacting us or requesting customer support.
Notification Information: Information necessary to deliver push notifications or other messages according to your preferences.
Actual collection depends on the App’s configuration and integrated services.
C. Location Information
Our Apps may request access to device location to support location-related features, such as identifying nearby stores or providing location-specific information.
If you grant location permission, precise location information may be collected and processed by the App or its integrated services, depending on the feature being used.
You can manage location permissions through your Android or iOS device settings. Denying location permission may limit certain features.
D. Age and Eligibility Information
Our cannabis-related services are intended for adults aged 21 or older, where required by applicable law.
Where necessary, we or our authorized service providers may collect or verify age-related or eligibility information to comply with legal requirements and protect our services from unauthorized use.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
Create and manage accounts, where applicable.
Administer loyalty memberships, rewards points, referrals, and redemptions.
Provide store information, personalized offers, and promotional features.
Send service-related emails, SMS messages, and push notifications.
Send promotional communications where permitted by law and with any required consent.
Respond to inquiries and provide customer support.
Maintain the security and functionality of our website and Apps.
Diagnose technical problems and improve service performance.
Understand how users interact with our website through Google Analytics.
Comply with applicable laws, regulatory requirements, and valid legal requests.
We use personal information for purposes consistent with this Privacy Policy and applicable law.
3. COOKIES, SDKs, AND TRACKING TECHNOLOGIES
Website Technologies
Our website may use cookies, server logs, and similar technologies for functionality, security, and performance.
We use Google Analytics to understand how visitors interact with our website. Depending on its configuration, Google Analytics may collect information such as pages visited, browsing activity, device and browser information, approximate location, and online identifiers.
The information collected depends on our analytics settings and configuration.
You can manage available cookies through your browser settings. Disabling certain cookies may affect website functionality.
For more information about Google’s data practices, review the Google Privacy Policy.
Mobile App Technologies
Our Apps may use software development kits (SDKs), account-management integrations, diagnostic tools, push notification services, and other technologies to support account management, loyalty rewards, messaging, location-related functionality, and performance monitoring.
These technologies may process technical information, identifiers, usage information, or other data depending on their configuration.
The specific analytics, crash-reporting, and diagnostic technologies used in the Apps must be verified against the actual App configuration and disclosed accurately where applicable.
You can manage available App permissions and notifications through your device settings.
4. HOW WE SHARE YOUR INFORMATION
We do not sell personal information for money. Certain disclosures involving analytics or advertising technologies may be treated as a sale or sharing of personal information under applicable law, even where no money changes hands. Any such practices will be disclosed as required by law.
We may disclose personal information to the following service providers where applicable.
A. Website Hosting Provider
GoDaddy
We use GoDaddy for website hosting or related website infrastructure services. Information processed through these services may include website content, technical information, server logs, and information necessary to operate and secure the website, depending on our hosting configuration.
B. Website Form Provider
Elementor Forms
We use Elementor Forms to receive contact form submissions through our website. Information submitted may include your name, email address, phone number, and the message or other details you voluntarily provide.
C. Account Management and Loyalty Services
Dutchie
We use Dutchie-related account-management services for account access and related customer features, as applicable. Depending on the services enabled and our configuration, Dutchie may process customer contact details, account information, loyalty information, rewards activity, and related interactions.
Dutchie’s privacy policy explains its general information-handling practices, including retention and deletion. The specific services used by True Leaf and the respective responsibilities for processing deletion requests depend on our arrangement with Dutchie.
For additional information, review the Dutchie Privacy Policy.
D. Email Communication Provider
SendGrid
We use SendGrid to deliver email communications. Information such as email addresses, message content, delivery information, and related technical information may be processed as necessary to send and manage these communications.
E. SMS Messaging Provider
LeafBuyer
We use LeafBuyer for SMS messaging. Information such as phone numbers, message content, messaging preferences, and delivery information may be processed as necessary to deliver and manage text messages.
You may opt out of promotional SMS messages by following the opt-out instructions included in the messages, where applicable. Opting out of promotional messages does not necessarily prevent service-related communications.
F. Analytics Provider
Google Analytics
We use Google Analytics to understand how visitors interact with our website and to evaluate website performance. Depending on its configuration, Google Analytics may process website usage data, pages visited, device and browser information, approximate location, and online identifiers.
Google processes information to provide analytics services and generate reports about website activity, subject to the applicable settings and service terms.
For more information, review the Google Privacy Policy.
G. Other Service Providers
We may use additional service providers where necessary to operate our website and Apps, provide customer support, maintain security, or fulfill legal obligations.
Any additional providers that collect or process personal information, including mobile analytics, crash-reporting, diagnostic, or notification providers, must be identified when their use has been confirmed.
H. Legal and Business Disclosures
We may disclose personal information:
To legal or regulatory authorities when required by law or valid legal process.
To protect our rights, property, security, users, or business operations.
In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law.
Our service providers may process personal information as necessary to provide their services and subject to applicable contractual and legal obligations. We limit disclosures to information reasonably necessary for the relevant purposes.
5. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain required business records, resolve disputes, and comply with applicable legal obligations.
Our retention practices are as follows:
Website Information
Form Submissions: Retained for the period necessary to respond to inquiries, maintain relevant business records, and meet applicable legal obligations.
Server Logs and Technical Information: Retained for the period necessary for security, troubleshooting, website administration, and other legitimate operational purposes.
Analytics Information: Retained according to the applicable Google Analytics configuration and retention settings.
Mobile App Information
Account Information: Retained while an account remains active, subject to applicable legal obligations and our account-deletion procedures.
Loyalty Information: Retained as necessary to administer rewards, process redemptions, resolve disputes, and meet applicable recordkeeping requirements.
Diagnostic and Usage Information: Retained for the period necessary for security, troubleshooting, and service improvement, according to the applicable service configuration.
Communications Information: Retained as necessary to deliver communications, maintain relevant records, manage preferences, and comply with legal obligations.
Legal and Business Records
Certain records may be retained for longer periods where required by law or reasonably necessary to establish, exercise, or defend legal claims.
When personal information is no longer needed, we will delete it, anonymize it, or securely dispose of it, as appropriate and as permitted by law.
Information stored in backups may remain until it can be deleted or anonymized under applicable backup and retention procedures. Where immediate deletion is not possible, the information will be subject to appropriate safeguards and limited processing until deletion or anonymization is possible.
6. ACCOUNT AND DATA DELETION
A. Website Form Submissions
If you submit personal information through a website form and would like it deleted, contact us at:
Email: cameron.a@trueleafdispo.com
Please identify the information or submission you would like us to delete. We may need to verify your identity before processing your request.
B. Android and iOS App Accounts
If you have an account associated with a True Leaf App or its related services, you may request deletion of your account and associated personal information, subject to applicable legal exceptions and retention obligations.
You can access your True Leaf account through the following account-management page:
https://dutchie.com/stores/trueleaf/user/account
Use the account-management options available on that page to request or complete account deletion, where supported.
If you cannot complete the process online, contact:
Email: cameron.a@trueleafdispo.com
Include a request for account and personal data deletion. Please do not send your password or other sensitive authentication credentials by email.
C. Processing Deletion Requests
We will review and process verified account-deletion requests in accordance with applicable law and our account-deletion procedures.
Where Dutchie or another service provider processes personal information on our behalf, we may coordinate with the relevant provider as necessary to fulfill valid deletion requests.
The time required to complete deletion may depend on the systems involved, the nature of the request, and applicable legal retention obligations.
Certain information may be retained where required by law or where a lawful exception applies. Information retained in backups may remain until it can be deleted or anonymized under applicable retention procedures, subject to appropriate safeguards.
Deleting the App from your device does not necessarily delete your account or personal information stored by us or our service providers. Please use the account-deletion process described above or contact us for assistance.
7. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
Access: Request access to personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of personal information, subject to applicable exceptions.
Withdraw Consent: Withdraw consent where processing is based on consent.
Marketing Opt-Out: Opt out of promotional communications.
Additional Rights: Exercise other rights available under applicable privacy laws.
To exercise these rights, contact:
Email: cameron.a@trueleafdispo.com
You may also use the account-deletion process described in Section 6.
We may request information reasonably necessary to verify your identity and the validity of your request. We will respond in accordance with applicable legal requirements.
8. DATA SECURITY
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include access controls, appropriate security measures, and the use of service providers that support secure information processing.
No method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
9. CHILDREN’S PRIVACY
Our cannabis-related services are intended for adults aged 21 or older, where required by applicable law. Our services are not intended for individuals who do not meet the applicable minimum age requirements.
We do not knowingly collect personal information from children in violation of applicable law. If we become aware that we have collected such information in violation of applicable law, we will take appropriate steps to address it.
10. THIRD-PARTY SERVICES AND LINKS
Our website and Apps may contain links to third-party websites or services, including account-management and analytics services.
Third-party services operate under their own privacy policies and practices. We encourage you to review the privacy policies of any third-party services you use.
Our disclosure of a third-party service in this policy does not mean that we control that provider’s independent privacy practices. We remain responsible for our own handling of personal information as required by applicable law.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our services, data practices, third-party integrations, or legal obligations.
When changes are made, we will update the “Last Updated” date and provide additional notice where required by law.
The current version of this Privacy Policy will be made available on our website.
12. CONTACT INFORMATION
For questions about this Privacy Policy, requests to exercise your privacy rights, or account and data deletion requests, contact:
True Leaf Solutions LLC
Email: cameron.a@trueleafdispo.com
Lawrence Location
265 Crandall Pkwy
Lawrence, MI 49064
Phone: 269-539-9265
Sturgis Location
811 Broadus St
Sturgis, MI 49091, United States
Phone: +1 269-503-7012
13. COMPANY IDENTITY AND MOBILE APPLICATIONS
This Privacy Policy identifies True Leaf Solutions LLC as the Company responsible for the services described herein.
Our mobile applications include:
True Leaf Dispo — Apple App Store: https://apps.apple.com/us/app/true-leaf-dispo/id6740415737
True Leaf Dispo — Google Play: https://play.google.com/store/apps/details?id=com.trueleaf.wallet
The legal business name, developer identity, privacy disclosures, and data-handling practices associated with the Apps must remain accurate and consistent with the information provided in Google Play Console, Apple App Store Connect, applicable business records, and the actual App configuration.
We will update this policy when relevant service providers or data practices change.
